USPS on-time delivery performance for Q2 2016 improves but still below targets

SteveStory

Yesterday the Postal Service released its service performance reports for the second quarter of FY 2016 (January – March). Overall, the reports show that on-time delivery has been improving — after dropping precipitously in January 2015, when phase 2 of Network Rationalization began — but the numbers continue to fall short of the Postal Service’s targets. For example, in Q2 2016, 93.9 … Read More

GAO questions USPS cost savings on POStPlan, USPS questions GAO’s tone

SteveStory

The Government Accountability Office has just issued a report about the cost savings the Postal Service may have achieved with POStPlan, the initiative that reduced hours at 13,000 small post offices and eliminated their postmaster positions.  As the report makes clear, the plan has not saved the $500 million a year that the Postal Service had projected.  It’s hard to say, … Read More

Amazon deliveries and at-risk workers lead to more accidents and injuries at the Postal Service

adminStory

Last week the Postal Service shared some information with the Postal Regulatory Commission about accidents and safety issues.  As one might expect, the increased use of all those recently hired postal workers — 117,000 in 2015 — is leading to more injuries and accidents. Replacing experienced career employees with inexperienced non-career employee comes at a cost both to the Postal … Read More

Measuring employee engagement: The Postal Service shares its scores on Postal Pulse

SteveStory

A couple of weeks ago, the Postal Service announced that it was starting the second round of the Postal Pulse.  That’s the Postal Service’s name for the Gallup Q12, the world’s most famous employee engagement survey.  The Postal Service decided to switch to the Q12 after using the Voice of the Employee survey for many years because, as explained in the … Read More

Lightening strikes twice in the Ozarks: Another post office gets suspended

adminStory

During fiscal year 2015, the Postal Service closed about 90 post offices for emergency suspensions.  Five of them were in Missouri, and one was in the Ozark Mountains.  This week signs appeared on the door of another Ozark post office saying it would be closed soon too. In January 2015, the Postal Service suspended the post office in Rockbridge, which … Read More

What’s up with the cost savings for phase 2 of Network Rationalization?

adminStory

For over three years, the Postal Service has been saying that phase 2 of its Network Rationalization plan would save $750 million annually, but now that many of the plant consolidations have been fully or partly implemented, it appears that the initiative may not be saving anything like that.  In fact, phase 2 may be losing money.   As reported … Read More

Round two of Postal Pulse begins, but what happened in round one?

adminStory

According to a notice posted on USPS Blue, the Postal Service began conducting the second round of the Postal Pulse survey yesterday. Postal Pulse is the Postal Service’s name for the Gallup Q12 survey, one of the most widely used employee engagement surveys in the world.  (A copy of the Postal Pulse survey is here; its twelve questions are identical … Read More

Emergency Suspensions of Post Offices in FY 2015

adminStory

According to its Annual Compliance Reports to the Postal Regulatory Commission, the Postal Service did not discontinue a single post office in FY 2014 and FY 2015.  Thanks to public protest and pressure from Congress, there appears to be an unofficial moratorium on post office closures.  If Senator Carper’s IPOST bill becomes law, this moratorium will become official and no … Read More

How the Postal Service sold Richmond’s Saunders Station PO for a song

adminStory

Back in October 2015, the Postal Service sold the historic 1937 Saunders Station post office in Richmond, Virginia.  At the time, the sale price was not made public, but as discussed in this previous post, there was reason to wonder if the sale made sense financially.  Turns out, the sale makes hardly any sense at all. A reader of STPO … Read More