The USPS Office of Inspector General has issued a report about the condition of post office buildings in the Capitol Metro Area. In its review of twenty facilities leased by the Postal Service, the OIG found:
- Eleven (55 percent) had lighting issues;
- Ten (50 percent) had building appearance issues;
- Eighteen (90 percent) had potential OSHA violations related to building safety and security;
- Eighteen (90 percent) did not maintain a customer complaint log or monitor how promptly complaints were resolved;
- Sixteen (80 percent) did not display posters informing employees what to do when injured at work;
- Six (30 percent) did not display posters related to proper conduct on Postal Service property;
- Eight (40 percent) had security issues; and
- All 20 complied with handicap accessibility requirements.
According to the OIG, “These conditions were due, in part, to landlords failing to perform or adequately complete requested repairs. Also, because of competing priorities, local management did not focus on cleaning and general maintenance and repairs; concerns for health, safety, and security; local customer complaints; and ensuring required posters were displayed at facilities. Additionally, some repairs were not a priority due to budget constraints.
“Finally, although the Postal Service periodically inspects building safety and maintenance, it does not assess building appearance and other important factors that impact the overall retail experience, such as cleanliness and needed repairs.
“Attention to these areas will reduce the Postal Service’s exposure to OSHA fines and penalties; poor employee morale and increased turnover; risk of injuries to customers and employees; and related costs such as workers’ compensation claims, loss of work and productivity, and lawsuits. Poorly maintained and unappealing lobbies can also reduce brand loyalty, which impacts revenue.”