Satisfaction Guaranteed (not!): Redefining “service” — the Postal Way

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A POSTMASTER'S STORY by Mark Jamison I want to tell you a story about the state of customer service in today’s Postal Service.  It’s about a solitary incident, a small incident really, but it holds a larger truth. PS Form 1509, “Recall of Mail,” has been around for years.  It’s a form a customer can fill out to try and retrieve … Read More

Modern Times at the Postal Service: Network Rationalization gives more work to idle machines

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Last Tuesday, David Williams, USPS VP of Network Operations and the man running the Network Rationalization plan, was cross-examined before the Postal Regulatory Commission, which is working on its Advisory Opinion about the mail-processing consolidations and the change in service standards they depend on.  Williams explained “the whole concept” behind the plan like this: “If you go into anyone of our … Read More

The USPS press release on the secret survey: They still can’t get their story straight

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Yesterday, the Postal Service issued a press release responding to revelations about a market research survey it commissioned last summer but chose not to tell anyone about.  The press release contains several misleading statements that only serve to compound the Postal Service’s bad faith in keeping the survey secret. One wonders why they even bothered issuing a press release, rather … Read More

Secret market survey reveals USPS plans would cost over $5 billion in lost revenue

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While hearings before the Postal Regulatory Commission (PRC) are usually pretty mundane events, something totally unexpected happened today.  The Postal Service revealed something it’s been hiding for months — the projected revenue losses its consolidation plan could cause. The numbers are something to behold. The PRC was holding hearings for its Advisory Opinion about the Network Rationalization plan to consolidate … Read More

“Because we said so”: The unassailable logic of postal managers and their salaries

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BY MARK JAMISON Last week Kathy Hochul, Representative of New York’s 24th district, where Buffalo stands to lose a mail processing plant employing 700 workers, made a modest proposal — legislation to limit the salaries of the Postmaster General and his executive officers to the level of Cabinet Secretaries.  Her goal was to make a statement: “The Postal Service cannot … Read More

It was a very good year: The salaries of USPS executives

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The Gannett 2012 salary finder for USPS employees came out this week, and it contains a wealth of information.  You can find the salary, job title, workplace, and year of hire for any postal employee.   That includes all the executives in L’Enfant Plaza. Unfortunately, the salary finder doesn’t contain information about bonuses and compensation packages, which for upper echelon executives … Read More